Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot to prevent movement. Each plant is hydrated before shipping and protected with thermal inserts during colder months to ensure it arrives in perfect health.
What is your return policy for live plants?
We offer a 30-day 'Green Health Guarantee.' If your plant arrives damaged or dies within 30 days of delivery, simply send us a photo and we will provide a replacement or a full refund.
Do the plants come with the decorative pots shown in the photos?
Most of our plants come in standard nursery pots, but we offer a curated selection of decorative ceramic and terracotta planters that can be added to your order at checkout.
How can I track my order?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to follow your plant's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure shopping experience.
Do you provide care instructions for new plant parents?
Absolutely! Every plant comes with a digital care guide tailored to its specific species, covering light requirements, watering schedules, and humidity tips to help your new greenery thrive.